Welcome to EquilibriumFX Support – We’re here to help.

Getting Started with EquilibriumFX

EquilibriumFX lists exchange rates offered directly by money changers, Banks, Brokers. It provides price transparency into the parallel forex market when it comes to prices.

In cases where money changers have not updated their rates, EquilibriumFX uses the market exchange rate offered at present day. We strongly encourage you to call money changers directly to confirm the rates before heading down to the money changer outlet to pick up your currency.

EquilibriumFX is currently available for download on IOS or Android.

You can use EquilibriumFX to search for money changers and their offered exchange rates in Lagos and Abuja for now. We are growing rapidly, so stay tuned, we are coming to your state soon.

Accordion Content

EquilibriumFX currently displays the exchange rates of four currencies for now. As we grow and based on user demand more currencies will be added. The availability of these currencies however depends on what the money changers have in stock.

EquilibriumFX only lists licensed money changers in your city

Money changers

A money changer can be a person or organization whose business is the exchanging of one currency, for that of another. Generally speaking, when we talk about money changers, we are referring to traditional money changers, and people who are not associated with banks and financial institutions (aside from their relationship as buyer and supplier).
This form of currency exchange service is especially useful for people who are traveling abroad, as they are able to save more money by using the local currency, instead of incurring additional and hidden charges from credit cards, banks and other services. However, do note that not all the currencies may be available for exchange, as money changers usually stock up their currencies based on the demand they receive.

Your Account

Once you have downloaded and opened the EquilibriumFX mobile app, click on "Sign up" on the menu of the mobile app.

  • Fill in all the required information on the sign-up page.
  • EquilibriumFX will request for your phone number in order to send you an OTP (One-Time Password), which is a verification code to confirm your account.
  • Once this is done Sign in into your account with username and password

Once you have opened the EquilibriumFX mobile app, "Sign In"
Enter your Username and password in the fields as indicated to sign in.

On the Sign In page, tap on "Forgot your password?". This will take you to a page where you can enter your email. A link to reset your password will be sent to you by email.

No, you can’t have several accounts. Each account is associated with a phone number and an email address.

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